Terms of Service

These Terms of Sale constitute a legally binding agreement between the customer (You, Your) and Wholesale Garage Doors Pty Ltd (We, Us, Our) for the supply of Products through the Wholesale Garage Doors website (the Website). By browsing the Website or placing an Order, You agree to these Terms.

1. Agreement

1.1 These Terms, together with Your Order, constitute the entire agreement between Us and You for the supply of Products. These Terms cannot be varied unless We agree to vary them in writing or by email.

1.2 No employee or agent of Wholesale Garage Doors has authority to vary these Terms in respect of any sale.

1.3 We may update these Terms from time to time. Changes operate prospectively from the time the revised Terms are published on the Website and do not affect Purchase Contracts entered into before publication.

2. Website Use

2.1 The Website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices of linked websites.

2.2 You must ensure that Your access to and use of the Website is not illegal or prohibited by laws that apply to You.

2.3 You must take Your own precautions to ensure that Your access to the Website does not expose You to viruses, malicious code or other interference that may damage Your computer system. We take no responsibility for any such damage.

3. Pricing

3.1 Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed under clause 6, the price of the Product cannot be varied except by agreement between You and Us in writing or by email, or in accordance with clause 7.4.

3.2 All prices listed on the Website include delivery costs unless stated otherwise. Where delivery costs apply, they are shown separately on the Order before checkout.

3.3 By purchasing a Product, You agree to the price listed on the Website at the time of Your Order. If the Product was advertised elsewhere at a different price, You agree solely to the Website price.

4. Product Specifications

4.1 Features and specifications of Products described or depicted on the Website are subject to change without notice. We will not materially change the features or specifications of a Product after a Purchase Contract has been formed, other than manufacturing the Product to the specifications You supplied.

4.2 All weights and dimensions of stock Products described on the Website are approximate. Made-to-order Products are manufactured to the dimensions specified in Your Order, subject to standard manufacturing tolerances.

4.3 Colours displayed on the Website are indicative only. Screen settings, lighting and material batches can cause variation between displayed and actual colours. If colour matching is critical, contact Us to arrange a physical colour sample before ordering.

5. Made-to-Order Products and Measurements

5.1 Many Products sold on the Website, including garage doors, are manufactured to order based on the dimensions, colours and specifications You supply in Your Order.

5.2 You are solely responsible for the accuracy and completeness of all measurements, dimensions, colours, motor selections and other specifications provided in Your Order. We manufacture to the specifications You provide. We do not attend Your site and do not verify Your measurements against Your opening or structure.

5.3 We provide a measurement guide sheet to assist You in measuring Your opening correctly. You must take Your measurements in accordance with that guide. If You are unsure how to measure correctly, You should engage a qualified garage door installer or tradesperson to take measurements, or contact Us for guidance before placing Your Order.

5.4 Where You complete and sign off on a measurement sheet, the signed sheet forms part of Your Order specifications and is binding on You. By signing off, You confirm that the measurements and specifications recorded are accurate, complete and Your own responsibility, and You authorise Us to manufacture the Product to those specifications.

5.5 To the maximum extent permitted by law, We are not liable for, and will not refund, remake, replace or compensate You for, a Product that does not fit or is unsuitable for Your opening, structure or application because of incorrect, incomplete or inaccurate measurements or specifications supplied by You, including measurements recorded on a signed measurement sheet. A made-to-order Product manufactured in accordance with the specifications in Your Order is not faulty or defective merely because it does not fit Your opening or suit Your application.

5.6 You must check Your Order confirmation and any measurement sheet carefully before sign-off and as soon as You receive confirmation. If any dimension, colour or specification is incorrect, You must notify Us immediately by email. Once manufacturing of a made-to-order Product has commenced, the Order cannot be varied.

5.7 Made-to-order Products cannot be cancelled, returned or refunded for change of mind, incorrect choice or incorrect measurement once manufacturing has commenced. This does not affect Your rights under the Australian Consumer Law in respect of Products that are genuinely faulty, not as described, or not manufactured in accordance with Your Order specifications.

5.8 Where We manufacture a Product that does not conform to the specifications in Your Order, including a signed measurement sheet, We will remake, repair, replace or refund the Product in accordance with clause 10 and the Australian Consumer Law.

6. Orders

6.1 You may place an Order by following the instructions on the Website. By placing an Order, You make an offer to enter into an agreement to purchase the Products the subject of Your Order (a Purchase Contract).

6.2 Orders are deemed received by Us when We send an Order confirmation to Your nominated email address.

6.3 We are an online business and communicate primarily by email. It is Your responsibility to provide correct contact details and to check Your nominated email address regularly.

6.4 We may decline to enter into a Purchase Contract and may cancel Your Order at any time before dispatch. If We cancel Your Order, funds paid will be refunded in full and You will receive email confirmation of the cancellation and refund.

6.5 We do not accept responsibility for Orders that are declined, delayed or not accepted due to internet connection disruptions.

6.6 Where You provide an incorrect or incomplete delivery address, We may charge a redelivery fee for each subsequent delivery attempt.

7. Payment

7.1 You may pay by the payment methods offered during checkout on the Website.

7.2 Payment is processed immediately upon confirmation of Your Order.

7.3 If Your payment triggers Our fraud prevention protocols, We may contact You to confirm additional details or rescind the transaction. Your Order will not be fulfilled until it has passed those protocols. If You do not provide requested information within 7 days, Your Order will be cancelled and Your payment refunded to the original payment method.

7.4 Occasionally a Product may be incorrectly priced on the Website. If the correct price is higher than the displayed price, We may contact You before manufacturing or shipping to ask whether You wish to buy at the correct price, or cancel Your Order and refund You in full. If the correct price is lower, We will charge the lower amount, or refund the difference where the higher price has already been charged.

8. Delivery, Title and Risk

8.1 All manufacturing lead times, dispatch dates and delivery timeframes shown on the Website, in Order confirmations or in correspondence are estimates only and are not guaranteed. Made-to-order Products are subject to manufacturing lead times that can vary with material availability and production volumes. To the maximum extent permitted by law, We are not liable for any loss, damage, cost or expense suffered by You or any third party as a result of a delayed, early or rescheduled manufacture, dispatch or delivery.

8.2 Where scheduled dispatch of a Product is delayed by more than one week beyond the estimated timeframe, We will notify You by email. For stock Products, You may cancel Your Order and receive a full refund at any time before dispatch. For made-to-order Products, cancellation rights are subject to clause 5.7.

8.3 Garage doors and other oversized Products are delivered by freight carrier. Unless otherwise agreed, delivery is to kerbside or ground level at the delivery address. You are responsible for arranging any assistance or equipment required to receive, move or position the Product after delivery.

8.4 You or Your representative must inspect the Product at the time of delivery. Any visible transit damage must be noted on the delivery documentation and reported to Us by email within 48 hours of delivery, with photos. Failure to do so may affect Our ability to claim against the carrier but does not remove Your rights under the Australian Consumer Law.

8.5 Once Products have been dispatched, it is Your responsibility to liaise with the nominated carrier regarding the date and time of delivery. We are not liable for any inaccuracy of delivery information provided by the carrier.

8.6 Carriers deliver during local business hours, 9am to 5pm Monday to Friday excluding public holidays. We do not deliver to Parcel Locker addresses and may cancel Orders listing a Parcel Locker as the delivery address. We reserve the right to not ship to remote or rural locations.

8.7 Where You give written authority for Products to be delivered without a signature, any included transit insurance cover is voided.

8.8 Title and risk in the Products pass to You at the point of dispatch by Us to the carrier.

9. Installation and Third Party Costs

9.1 All Products are sold on a supply-only basis. We do not provide, arrange, recommend or supervise installation. You are solely responsible for engaging and paying any installer, builder, electrician, technician or other tradesperson in connection with a Product.

9.2 To the maximum extent permitted by law, We are not liable for, and will not reimburse or compensate You for, any installation fees, call-out fees, booking or cancellation fees, labour charges, travel charges, inspection or diagnosis fees, site preparation costs, or any other costs charged to You by an installer, tradesperson or other third party, including where those costs arise because:

1. manufacture, dispatch or delivery of a Product is delayed, or occurs on a date or at a time other than an estimated date;
2. a Product is, or is alleged to be, faulty, damaged or defective on arrival or during the warranty period;
3. a Product does not fit or is unsuitable because of measurements or specifications supplied by You;
4. an Order is cancelled by You or by Us; or
5. a Product is the subject of a return, remake, repair, replacement or warranty claim.

9.3 IMPORTANT: Do not book or schedule an installer or tradesperson until Your Product has been delivered, inspected and checked against Your Order specifications. Manufacturing lead times and delivery dates are estimates only. If You book third party services against an estimated manufacture, dispatch or delivery date, You do so entirely at Your own risk.

9.4 If You believe a Product is faulty, defective or not manufactured to Your Order specifications, You must contact Us and obtain Our written authorisation before engaging any third party to inspect, diagnose, modify, repair or replace the Product. We will not reimburse the cost of any third party inspection, diagnosis, modification, repair or replacement carried out without Our prior written authorisation. Cutting, drilling, modifying or attempting to install a non-conforming Product may void the warranty and may be treated as acceptance of the Product, to the extent permitted by law.

9.5 Nothing in this clause 9 excludes, restricts or modifies any right You may have under the Australian Consumer Law, including any right to recover damages for reasonably foreseeable loss caused by Our failure to comply with a consumer guarantee. This clause applies to the maximum extent permitted by law.

10. Faulty or Damaged Products and Warranty Claims

10.1 We will remake, repair, replace or refund faulty or damaged Products in accordance with the applicable Product warranty conditions and Your rights under the Australian Consumer Law.

10.2 Each Product listing on the Website states the applicable warranty period. Extended care plans are not available on Our product range.

10.3 To make a warranty claim, contact Us by email with Your order number, a description of the fault and, where possible, photos or video demonstrating the issue. We may provide troubleshooting or assessment steps, which You must reasonably follow, before a Product is approved for return, remake, repair or replacement.

10.4 Warranty claims are assessed on the Product as supplied. Damage caused by incorrect installation, incorrect measurements or specifications supplied by You, misuse, unauthorised modification, exposure to conditions outside the Product’s specifications, or failure to follow the manufacturer’s instructions is not covered by warranty, subject to Your rights under the Australian Consumer Law.

10.5 We will carry spare parts for Products for as long as the original equipment manufacturer makes those parts available for sale. We are not responsible for the cessation of manufacture of any spare part.

11. Refunds and Returns

11.1 Nothing in these Terms excludes, restricts or modifies the consumer guarantees provided under statute, including the Australian Consumer Law.

11.2 To facilitate a return, contact Us by email before sending or transporting any Product back. You must comply with reasonable directions from Our staff to facilitate the return. Refunds may take up to 10 business days to process once approved.

11.3 Made-to-order Products cannot be returned for change of mind, incorrect choice or incorrect measurement in accordance with clause 5.7. Stock Products returned for change of mind or incorrect choice must be returned in original packaging with all accessories, in re-saleable condition, at Your cost. If You are returning a Product due to a fault or defect under an Australian Consumer Law guarantee, You may be able to return the Product without its original packaging.

11.4 Where You return a Product because of Our failure to comply with a consumer guarantee, You must return the Product at Your cost unless it cannot be returned, removed or transported without significant cost to You because of the nature of the failure or the size, height or method of attachment of the Product, in which case We will collect the Product at Our expense within a reasonable time.

11.5 You are responsible for ensuring returned items reach Us safely. We take no responsibility for returned Products lost or damaged in transit.

12. Australian Consumer Law

12.1 Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

12.2 The benefits given to You under these Terms are in addition to other rights and remedies You have under the Australian Consumer Law and other applicable laws.

13. Liability

13.1 To the extent permitted by law, We are not liable for any loss of income, loss of profits, loss of contracts, loss of data, wasted expenditure (including amounts paid or payable to installers, builders or other tradespersons), or for any indirect or consequential loss or damage of any kind, however arising, whether caused by tort (including negligence), breach of contract or otherwise.

13.2 To the extent permitted by law, Our maximum aggregate liability for any Product supplied to You, whether in contract, tort (including negligence) or otherwise, shall not exceed the amount paid by You to Us for the Product in question.

13.3 We are not liable for any delay in performing Our obligations under these Terms where the delay is caused by circumstances beyond Our reasonable control, and We are entitled to a reasonable extension of time to perform those obligations.

13.4 Nothing in this clause limits or restricts Your ability to make a claim available to You for Our failure to comply with a guarantee under the Australian Consumer Law.

14. Intellectual Property

14.1 All intellectual property in any material on the Website is the property of Wholesale Garage Doors Pty Ltd. Unless expressly authorised under these Terms or otherwise, You may not reproduce, adapt, modify, display, perform or distribute any material or any part of it.

15. Privacy

15.1 By placing an Order or contacting Us, You agree that We may store, process and use data collected from Your Order for the purpose of processing that Order, and that We may use that data (excluding payment card details) to provide You with information about other products or services that may interest You. You may opt out of marketing communications at any time.

15.2 You may request a copy of the data We hold about You in writing. We reserve the right to charge a reasonable administration fee for processing such a request. If any data We hold about You is incorrect, We will correct it on Your written request. Our collection and handling of personal information is otherwise governed by Our Privacy Policy and the Privacy Act 1988 (Cth).

16. General

16.1 Any provision of these Terms that is void or unenforceable may be severed without affecting the enforceability of the remaining provisions.

16.2 A failure or delay by Us to exercise a power or right under these Terms does not operate as a waiver of that power or right, and the exercise of a power or right does not preclude its future exercise.

16.3 These Terms are governed by and construed according to the laws of the State of Victoria, Australia, and the parties submit to the jurisdiction of the courts of that State.

Last updated: 08/07/2026 Wholesale Garage Doors Pty Ltd.