Questions

Frequently Asked Questions

01

What areas of Australia do you supply?

We supply garage doors to all mainland states of Australia, including all capitol cities and most major regional areas. To check if you are located in a delivery area, please click here. If you are located outside these areas, please contact us so we can arrange transport to you.

02

Are garage doors already made and in stock?

All garage doors are made to order. Even more common garage door sizes, which most refer to as ‘standard size’ need to be made to size. This is the procedure for all roller doors, panelift doors and industrial doors.

03

Do you provide installation of garage doors?

Wholesale Garage Doors are your DIY garage door supplier where we supply, sell and ship garage doors to you. We do not provide installation services in all states of Australia. Whilst some prefer to have a garage door professionally installed, we service a large portion of builders, renovators and contractors who simply want to purchase the door themselves and can offer installation guides and videos.

If you are seeking a professional installation, please get in contact with us as we will be able to recommend someone locally for you.

04

What will my garage door come with?

Depending on the type of garage door you chose, you will receive the door tracks, brackets and door parts that are necessary for the fitting of the door. If you have chosen to automate your garage door and have purchased an opener, you will receive the opener in the box with remotes, instructions and additional accessories that you purchase. Please note, we do not supply fixings or substrates. This is a site specific call to be made, and depending on what you are installing your garage door to, you may need to purchase sufficient fixings for steelwork, brickwork, timber or otherwise. We are not able to provide a substrate pack that works for all structures and this is something that needs discretion.

05

How long will my garage door take to be made?

For colorbond roller doors, the lead time is approximately 2-2.5 weeks
For colorbond paneift doors, the lead time is approximately 3-3.5 weeks
For Timber look finish panelift doors, the lead time is approximately 4-5 weeks.
Roller Shutters and custom doors, the lead time is 4-6 weeks.

06

Who delivers my garage door?

In most cases, the door will be delivered by the manufacturer to ensure the safest possible journey for the door. Please note, residential addresses can sometimes be tricky for large truck and trailer combinations. Please make sure you chat to us about this when you are placing your order.

Garage door openers will be dispatched shortly after your initial order and will be sent via a normal courier.

07

What happens if my garage door is the wrong size?

Your door has been specifically made for you, to your specified opening or door measurements. This is confirmed with you prior to ordering your door. As each door is custom, individually made we cannot accept returns if you provided us the wrong size or application information. Please see terms and conditions for more information.

08

I have a carport, can I still purchase a garage door?

Wholesale Garage Doors can definitely supply you with a door solution for a carport. Some carports are larger than maximum residential door widths and sometimes will need to be closed in slightly to accommodate a door size. Sometimes the structural posts of a carport if steel, are not wide enough for a door track to be mounted and you will need even more fixing room if you want to automate the door. We welcome photos when you send your quote request form so we can make a suggestion for you.

09

Can you help with advice or instructions?

You can visit our how to videos YouTube or we can send you an installation guide if you require. Please see section Advice in our terms and conditions.

10

What payment methods are accepted?

Payment methods include all major credit cards (except for Amex) and direct deposit into a provided bank account .